A cleaning service agreement establishes clear expectations between a cleaning service provider and their client. Whether you offer residential housekeeping or commercial janitorial services, a written contract prevents disputes and protects both parties.
What Is a Cleaning Service Agreement?
A cleaning service agreement is a contract between a cleaning service provider (individual or company) and a client (homeowner or business) that defines the scope of cleaning services, frequency, pricing, access procedures, and terms of the working relationship.
Essential Clauses
1. Service Scope
Define exactly what is included:
- Rooms/areas covered: Kitchens, bathrooms, bedrooms, living areas, offices, common areas
- Specific tasks: Vacuuming, mopping, dusting, sanitizing surfaces, window cleaning
- Excluded tasks: Deep cleaning, carpet shampooing, exterior windows, organizing
- Add-on services: Available upon request with separate pricing
2. Schedule & Frequency
- Cleaning frequency: daily, weekly, bi-weekly, monthly, one-time
- Preferred day(s) and time windows
- Estimated duration of each visit
- Holiday schedule and closures
- Rescheduling procedures and notice requirements
3. Supplies & Equipment
- Who provides cleaning supplies (provider or client)
- Specific product requirements (eco-friendly, pet-safe, hypoallergenic)
- Equipment provided by the cleaning service
- Cost of supplies (included in price or billed separately)
- Client’s responsibility for specialty products
4. Access & Security
- Key/code/fob access procedures
- Alarm system instructions
- Pet management during cleaning
- Areas that are off-limits
- Security camera disclosure
- Key return upon contract termination
5. Pricing & Payment
- Per-visit rate or monthly rate
- Additional charges for add-on services
- Payment method and timing (per visit, weekly, monthly)
- Accepted payment methods
- Late payment fees
- Price adjustment terms and notice period
6. Quality & Inspections
- Quality standards and expectations
- Walkthrough or inspection process
- Client feedback mechanism
- Re-cleaning policy if standards aren’t met
- Satisfaction guarantee terms
7. Damage & Liability
- Cleaning company’s liability insurance coverage
- Process for reporting damage or breakage
- Claim filing procedures
- Client’s responsibility to secure valuables
- Pre-existing damage documentation
8. Cancellation & Termination
- Cancellation notice period (typically 24-48 hours)
- Late cancellation fees
- Contract termination notice (typically 30 days)
- Reasons for immediate termination
- Final cleaning and key return
How to Customize This Template
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Create a detailed checklist — List every task for each room to avoid “I thought that was included” disputes.
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Set clear access procedures — Address how the cleaner enters and secures the property.
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Define a trial period — Consider including a 2-4 week trial period with the option to adjust terms.
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Require insurance — Ensure the cleaning service carries liability insurance and bonding.
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Document property condition — Consider a walkthrough checklist before the first cleaning.
How to Send for E-Signature with WPsigner
- Upload — Add this agreement to your WPsigner dashboard
- Customize — Fill in service details, schedule, and pricing
- Add fields — Place signature and date fields for both parties
- Send — Client receives a secure signing link
- Store — Signed agreements are stored with complete audit trails
Cleaning companies can create a master template and customize it for each new client in minutes.